Shipping FAQ’s

Shipping and Costs

 

Which countries do you ship to?

Currently all products are available to be shipped throughout the United States. In some cases, certain products from brands such
as LLD Diamonds, Dice Kayek and Drome can be shipped to the UK, Israel, Australia and Europe. We cannot ship order to Alaska ,Hawaii, Guam, Puerto Rico, the U.S. Virgin Islands, American Samoa, or countries outside of the U.S. We are unable to ship to freight forwarding companies.

 

How much does shipping cost for United States orders?

We offer free standard shipping for $15 on all orders shipping to a US address. We also offer upgrades to 2-day for $20.00. Some of
our brands who are shipping from Europe may charge a slightly higher fee.

 

How much does shipping cost for International orders?

Some brands, including LLD Diamonds, Dice Kayek and Drome, will ship internationally and offer standard shipping as outlined at
checkout, if that product is available for International shipping. U.S. Customs may apply duties and taxes to your purchases before or after delivery.

 

What are duties and taxes?

Some brands, including LLD Diamonds, Dice Kayek and Drome, ship internationally. U.S. Customs may apply duties and taxes to your purchases before or after delivery.

 

When will my order arrive?

Shipping times may vary per item and brand. You can review each items estimated delivery date at checkout. Some items are
custom made to order and will experience an extended delivery window. You will receive a shipping confirmation email complete
with tracking information as soon as your package ships.

 

Will all my items be shipped together?

To ensure that your order gets on its way to you as quickly as possible, some orders may be sent in multiple shipments. In those
cases, you will receive a separate shipping confirmation email with tracking as each shipment is sent. In this case, you will only be
charged a one shipping fee.

 

Can You ship one of my items to a different address?

Each order can be shipped to only a single address.

 

How Can I check my order status?

To view your order status as well as your order history, log into your Hana Moda account and visit here.

My Hana Moda Order Histroy

 

How Can I track my order status?

As soon as your package ships, we’ll send you a shipping confirmation email complete with tracking information.
You can also track your package by logging into your Hana Moda account and visiting your order history.

My Hana Moda Account

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